Mr. Appliance of Naples at 1250 Tamiami Trail North #305, Naples, Florida.

Wish I could leave a lower review. Had company out to find out what was wrong with our refrigerator. Once repair technician came, was informed that diagnosis would cost more because of type of refrigerator. (Should have been first warning sign.)But if we had them fix refrigerator, it would be waved. Was told that the part needed would have to be ordered and take a few days to come in. So I scheduled a date and time with tech one week later so that would work completed. Put half of cost for repair as down payment and part arrived a couple of days later. Day before scheduled date, was informed through automated text message that appointment was moved up to time no one was available at house. Called office to reschedule, and was told technician would come at end of day at original time. Day of repair, I receive call at work from tech that he would be there at the house in 5 minutes.Told tech that no one was home and he agreed to come back at agreed upon time. Tech shows up at door 1 hour before agreed upon scheduled time. Guess what, no one’s home. Leaves card. I call main number (guess this is a franchise because I get call center in Texas) and am told someone will contact me. In mean time, the scheduler books arbitrary appointment for a day and time that no one can be there. Scheduler calls back and proceeds to tell me that it's industry standard for technicians to show up when it's convenient for company and not for agreed upon times. Got so frustrated about being told that since she’s been in business for 20 years I should accept the horrible customer service, I finally asked for my money back and am in process of terminating business relationship with company. Customer care and service absolutely worst I've ever experienced. Spend your money elsewhere.